Support
Need help with PurchaseProof ? Contact us about technical problems, subscriptions, restored purchases, account access, data deletion, or product feedback.
Effective date: 09.07.2026
Who provides support
PurchaseProof support is provided by Kovacs Software Solutions. We aim to answer within a few business days, although timing may vary with volume and the nature of the request.
Contact support
For help using the app, email support@kovacssoftware.com.
For business, partnership, legal, or other general inquiries, email info@kovacssoftware.com.
Subscriptions and billing
Purchases and subscriptions are managed by the App Store. Cancel a subscription, change billing details, or request a refund through your Apple account or Apple Support.
We can help with restoring purchases, Pro eligibility, and in-app subscription access. Deleting an account does not cancel an active App Store subscription.
Helpful details to include
- Your device model and iOS version.
- The app version and what you were trying to do.
- An error message or screenshot, if you are comfortable sharing it.
- Whether the issue involves smart scanning, Pro, purchase restoration, iCloud, or account deletion.
Legal information
See our Privacy Policy and Terms of Use for information about data handling and use of the app.